Laravel Customer Complaint Form Template | FilaForms [ ![Filaforms Logo](https://filaforms.app/logo.svg)FilaForms ](https://filaforms.app) [ Features ](https://filaforms.app#features) [ Pricing ](https://filaforms.app/pricing) [ Blog ](https://filaforms.app/blog) [ Documentation ](https://docs.filaforms.app) [ Try Demo ](https://filaforms.app/login) [ Buy a license ](https://filaforms.app/pricing#plans) [ Features ](https://filaforms.app#features) [ Pricing ](https://filaforms.app/pricing) [ Blog ](https://filaforms.app/blog) [ Documentation ](https://docs.filaforms.app) [ Try Demo ](https://filaforms.app/login) [ Buy a license ](https://filaforms.app/pricing#plans) 1. [Home](https://filaforms.app) 2. / 3. [Form Templates](https://filaforms.app/templates) 4. / 5. Give customers a structured way to report a problem Support template Give customers a structured way to report a problem =================================================== Import a Laravel customer complaint form template with structured intake, severity details, and a Laravel listener for support alerts. [ Open this template in the demo builder ](https://filaforms.app/app/templates/complaint-form) 10 fields, 5 required. Free demo account, no card. Updated September 2, 2026 This Laravel customer complaint form gives customers a defined path for reporting a problem. After import, your support area has structured complaint intake, a stored submission, and data your team can act on. The template helps you capture the seriousness of the issue alongside its narrative and reference. It suits an application where a plain contact message leaves support without enough context to decide what happens next. The field table below keeps the complaint focused on the information needed for triage. Grouping the issue description with its severity helps an agent understand both the customer's account and the urgency before opening related records. The reference number creates a practical bridge between the complaint and an order, invoice, booking, or case already in your application. Your support workflow can use that value to find the underlying record without asking the customer to repeat their history. According to the National Customer Rage Study, Arizona State University W. P. Carey School of Business, 2023, 74% of consumers experienced a problem with a product or service in the past year. Structured intake makes those reports easier to review consistently. Fields in this template (10 fields, 5 required) ------------------------------------------------- Field types used: Text, Email, Phone Number, Select, Date, Textarea. Every field is editable in the builder after import. ### Contact Information Field Type Required Validation Name `name` Text Yes `required` Email `email` Email Yes `required` Phone `phone` Phone Number No none Customer ID/Account Number `customer_id` Text No none ### Complaint Details Field Type Required Validation Type of Complaint `complaint_type` Select, 6 options Yes `required` Severity Level `severity` Select, 4 options Yes `required` Date of Incident `incident_date` Date No none Order/Reference Number `reference_number` Text No none Detailed Description `description` Textarea Yes `required` Desired Resolution `desired_resolution` Textarea No none Send each complaint into your support workflow ---------------------------------------------- FilaForms saves the submitted values in your application database. A listener can then alert the support team with the exact details needed to start review. The listener below records the complaint with its form and submission identifiers, severity, description, and reference number. Configure the Laravel log channel used by your team to deliver those records to its alert destination. For example, a monitored log service can turn this entry into a support notification. The listener keeps the form responsible for intake while Laravel handles the next operational step. ``` submission->data; Log::info('Customer complaint submitted', [ 'form_id' => $event->form->getKey(), 'submission_id' => $event->submission->getKey(), 'severity' => $data['severity'] ?? null, 'description' => $data['description'] ?? null, 'reference_number' => $data['reference_number'] ?? null, ]); } } ``` Laravel 12 discovers listeners in `app/Listeners` automatically. That keeps this integration small, and it lets you change the delivery channel without rebuilding the imported form. For a support team, severity should guide a clear response policy. Define what urgent, high, normal, and low mean before staff receive complaints. Then use those definitions consistently in the alert destination, assignment process, or reporting view. The template does not route complaints to different queues by severity on its own. Priority routing needs added logic after submission. You might route urgent complaints to an on-call channel, create a support record, or dispatch a job for a service-level workflow. Keep that routing in Laravel rather than encoding it into a copied form. Your rules can then change with your operating hours, customer plans, and ownership model. The saved submission remains the original intake record. Adapt the complaint intake for your audience -------------------------------------------- Add a file field when photo evidence will help your team assess a complaint. This works well for damaged goods, installation work, or product defects. Decide how long evidence should remain available, because uploads have storage and access-control consequences. Remove `customer_id` when the form should accept complaints from people without an account. An anonymous or pre-account complaint flow needs another way to respond, such as an email address in the imported template. Make sure your support process can verify the reference number before sharing account details. If every complaint comes from an authenticated customer, retain the customer association. It gives support a direct connection to the person's existing history. It also makes reporting easier when you need to identify repeated issues across orders or services. Choose the template when a complaint should become a durable support record, not an unstructured message. A [Laravel form builder for Filament](/) lets your team build the intake visually and keep the resulting data inside the application you operate. For a complaint that concerns a product guarantee, a warranty claim may better match the follow-up process. For a request to undo a purchase, use a return request flow instead. The distinction helps customers select the right path and helps support measure the right kind of work. Keep the complaint record useful after triage --------------------------------------------- Treat the original description as the customer's statement. Do not overwrite it when an agent investigates. Add internal case notes or linked support records separately, so staff can distinguish what the customer reported from what the team concluded. Use the reference number as a lookup value rather than assuming its format. Different parts of an application may use order numbers, contract identifiers, or booking codes. Validation and matching rules belong in your Laravel workflow, where they can reflect the records your application actually owns. Your reporting should also distinguish complaint severity from outcome. Severity reflects the initial impact. Resolution reflects what happened later. Keeping those concepts separate lets you see whether urgent reports receive the attention your policy promises. The imported template gives you a stable starting point for that process. The field table above documents the intake shape, and the settings block supports its runtime behavior. Use the [FilaForms features for Laravel teams](/features) when you need to extend the wider form workflow. Use this template in your own application ----------------------------------------- With FilaForms installed, one call creates the form with every field, rule, and setting listed above. Then edit it in the builder. ``` use FilaForms\Core\Support\FormTemplates; $form = FormTemplates::createFormFromTemplate('complaint-form'); ``` Template schema (JSON) ``` { "name": "Customer Complaint Form", "description": "Structured complaint form for customer service resolution", "icon": "heroicon-o-exclamation-triangle", "category": "Support", "popularity": "Medium", "sections": [ { "name": "Contact Information", "fields": [ { "label": "Name", "type": "text", "code": "name", "required": true, "width": "50" }, { "label": "Email", "type": "email", "code": "email", "required": true, "width": "50" }, { "label": "Phone", "type": "phone", "code": "phone", "required": false, "width": "50" }, { "label": "Customer ID/Account Number", "type": "text", "code": "customer_id", "required": false, "placeholder": "If applicable", "width": "50" } ] }, { "name": "Complaint Details", "fields": [ { "label": "Type of Complaint", "type": "select", "code": "complaint_type", "required": true, "options": [ { "value": "Product Quality" }, { "value": "Customer Service" }, { "value": "Billing Issue" }, { "value": "Delivery Problem" }, { "value": "Website/App Issue" }, { "value": "Other" } ], "width": "50" }, { "label": "Severity Level", "type": "select", "code": "severity", "required": true, "options": [ { "value": "Minor Issue" }, { "value": "Moderate Issue" }, { "value": "Major Issue" }, { "value": "Critical Issue" } ], "width": "50" }, { "label": "Date of Incident", "type": "date", "code": "incident_date", "required": false, "width": "50" }, { "label": "Order/Reference Number", "type": "text", "code": "reference_number", "required": false, "placeholder": "If applicable", "width": "50" }, { "label": "Detailed Description", "type": "textarea", "code": "description", "required": true, "placeholder": "Please provide a detailed description of your complaint...", "width": "100" }, { "label": "Desired Resolution", "type": "textarea", "code": "desired_resolution", "required": false, "placeholder": "How would you like us to resolve this issue?", "width": "100" } ] } ] } ``` Frequently asked questions -------------------------- What happens after a customer submits this complaint form? FilaForms stores the submission in your application database, and a Laravel listener can alert support with its severity, description, and reference number. Can I collect photo evidence with this complaint form? Yes. Add a file field when photo evidence will help your team assess a complaint. Can people submit a complaint without an account? Yes. Remove customer\_id when the form should accept complaints from people without an account. Does the template route complaints to queues by severity? No. The template does not route complaints to different queues by severity on its own, so priority routing needs added logic. Run this form inside your Laravel app. -------------------------------------- FilaForms installs as a Filament plugin. Submissions land in your own database. 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